Our Commitment to You

• Direct Payments
  My agency will always apply payments directly to my clients’ trips.
• Detailed Invoices
  My agency will always provide a detailed invoice and a copy of the vendor’s client confirmation within seven days of payment.
• Authorization & Documentation
  My agency will always require a credit card authorization form along with appropriate documentation as required by the vendor. Otherwise, our written/memorialized communications will serve as sufficient authorization for any purchases.
• Privacy Protection
  My agency will always protect clients’ personal information in every way reasonably possible.
• Identity Verification
  My agency will always provide clients with contact information for my host agency or agencies so they can verify my identity.
• Booking Release
  My agency will always, upon request, release any bookings directly to the vendor.
• Licensing & Compliance
  My agency will always maintain all required licensing, legal, and contractual obligations as it pertains to my travel business. I will provide clients with said information upon request.
• Insurance Guidance
  My agency will never represent myself as a travel insurance expert. I will offer clients general information and a copy of the proposed policy for review. I will defer to the proposed insurer for detailed information.
• Transparency in Advertising
  My agency will, in all communications and advertisements, convey the Seller of Travel Numbers of my host agency, so long as my contract with them is valid and I have not breached any contractual or legal obligations.
• Experience Disclosure
  My agency will always provide clients with accurate information regarding my experience and training.

---

In Case of Issues

In the event of any mishap in our business interactions, my agency will:

• Encourage Direct Contact
  Clients should email or call me using the contact information provided at the time of booking. I’ll be sure to provide any records I have of prior contacts and ask clients to do the same for clarity.
• Follow-Up Options if I’m Unreachable
  If I fail to respond within 14 days of a financial transaction, clients are encouraged to contact the following:
  • ME! I may have just missed an email or voicemail 🙂
  • My host agency
  • The attorney general and/or appropriate governing bodies of my state
  • The Better Business Bureau
• Resolve Concerns Quickly
  My agency will address any issues or concerns regarding any transaction with all relevant documentation within seven days of a client’s request.
• Maintain Updated Contact Information
  My agency will ensure all contact information, including legal name, address, email, and phone, is kept current (within seven days of any change) with my host and any local, state, or federal entities as required by law, policy, or contractual obligations.